Frequently Asked Questions
Everything you need to know about shopping with Altair The Label.
What is the status of my order?
Once your order is placed, you will receive a confirmation email. When your package ships, we will send a second email containing your tracking number so you can follow its journey.
What is your return policy?
We accept returns on unworn items with original tags attached within 30 days of delivery. Please note that sale items and intimate apparel are final sale and cannot be returned.
How do I determine my correct size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or contacting our support team for personalized advice.
Do you offer international shipping?
Yes, Altair The Label ships worldwide. Shipping costs and delivery times vary by destination and will be calculated automatically at checkout.
How should I care for my Altair garments?
To ensure the longevity of our high-quality fabrics, we recommend hand washing in cold water or using a delicate machine cycle. Always air dry and avoid using harsh bleaches.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay, as well as 'Buy Now, Pay Later' options like Klarna and Afterpay.